Leading cloud contact centre provider, Five9, has announced the decision to purchase the Whendu iPaaS (integration Platform as a service) platform. The platform is designed to address the unique demands of contact centre environments, accelerating business migration into the cloud simplifying the process of integrating cloud-based tools with existing environments.
According to the CEO of Five9, Rowan Trollope, as enterprises continue to make the move into the cloud, the business has seen numerous problems arrive. Companies are facing problems with migration because of complex workflows and custom integrations. Additionally, enterprises are struggling to simplify workflows in an era that demands exceptional customer experience. Development resources are often expensive and difficult to access too.
Acquiring the Whendu iPaaS Platform
Purchasing the Whendu iPaaS platform will allow Five9 to solve the problems that today’s contact centres face through a powerful solution that allows citizen developers to create custom workflows without complex code. The iPaaS offering is a no-code and visual workflow tool that’s specially optimised to support contact centres. The solution:
- Empowers citizen developers like partners, business analysts and business integrators
- Allows business analysts to respond rapidly to changing requirements
- Empowers companies to improve ROI with widely available integrations to cloud services and systems based on-premise
- Maximizes investments in cloud-based contact centres with connections between the enterprise and homegrown systems
- Accelerates the speed and agility of the enterprise to help companies to keep up with the changing needs of customers and the shifting tech landscape
Whendu currently has more than 50 application connectors available out of the box and ready to use. According to the CEO of Whendu, Ray Soto, the brand is excited to be joining Five9 to support the advancements and growth of companies moving into the cloud. The link between the Five9 and Whendu platform will help enterprises to evolve at a rapid pace.
Driving the Rise of CCaaS
CCaaS emerged as the ultimate contact centre solution in 2015 for contact centres with a limited number of agents. By 2017, it was the ideal option for contact centres with up to 300 agents. Now, larger and enterprise contact centres are exploring the benefits of CCaaS too. Adding Whendu to the Five9 experience will help Five9 to ease the complexity of moving to the cloud for any business size.
