Leading provider of cloud customer experience and contact centre solutions, Genesys, recently announced that it is expanding its reseller agreement with BT. The new agreement will allow BT, one of the world’s most significant communication providers, to support and sell the Genesys Cloud.
Genesys Cloud is an all-in-one offering and currently the leading public cloud contact centre platform available. Adding Genesys Cloud to its portfolio, which already includes Genesys Engage, allows BT to strengthen its support of organizations of any size, type, or complexity with private and public cloud, as well as hybrid and on-premise contact centre deployments.
An Exciting Step for BT and Genesys
As a long-time Gold Partner, already selling the Genesys Engage solution, BT has successfully completed a thorough review process. This review required BT to demonstrate its correspondence with crucial values for Genesys, such as excellent customer care, technical knowledge, and the ability to provide fantastic professional services.
The updated reseller agreement takes the relationship between BT and Genesys to the next level. Already, BT uses the Genesys Engage platform to support customer service agents in enterprises across the globe. Now, BT customers will have access to Genesys Cloud as well, for a more connected, established, and meaningful relationship across any channel.
With access to voice, webchat, text, and social media, Genesys Cloud has a fantastic feature set that’s consistently delivering new capabilities and features. The Cloud service is excellent for simplicity, ease-of-use, and speedy provisioning.
Providing Access to Genesys Cloud
According to Steve Macgregor, the Director for BT’s customer contact and digital workplace portfolios, adding Genesys Cloud to the BT landscape is a decisive step. This new update will strengthen the ability of BT to address requirements from customers with any number of employees and agents to serve. The BT team is excited to continue developing the long-standing relationship it already has with Genesys.
BT’s ability to offer Genesys Cloud to its vast customer base will enable more clients to unlock the flexibility, scalability, and versatility that the BT cloud can offer. At the same time, Genesys benefits from BT’s incredible standing in the communication industry and its enormous install base. Combined with its fantastic support and consultative services, BT’s experience in the comms landscape makes it a powerful partner for Genesys.
According to BT Channel Director for Genesys, Alistair Burton, BT looks forward to building on an already successful partnership and expanding its portfolio with new solutions.
