Observe.AI have hired Jon Heaps as Vice President of Channel, the company announced.
Heaps has helped accelerate businesses such as Talkdesk, ShoreTel, and NICE InContact. He has more than 20 years’ experience in moving of contact centres to the cloud.
Sharath Keshava Narayana, CRO and co-founder, Observe.AI, said: “Jon is one of the most well-respected innovators and leaders in our industry and we are excited to welcome him to our leadership team.
“Observe.AI is a partner-first company, making Jon the perfect fit to showcase our channel partner values and drive our channel strategy moving forward. We expect Jon to help us build and expand our product suite across the channel.”
Heaps added: “I’m thrilled to be joining Observe.AI to lead the channel efforts here and join such an impressive leadership team and company.
“Observe.AI has proven to be an incredibly innovative organization. Everyone talks about AI, but few companies are really doing it beyond giving lip service to the buzzword. AI is built at the very core of Observe.AI, and I look forward to capitalising on its current momentum and growing the channel programme here.”
Heaps spent the past 15 years in strategic roles supporting cloud migration, and was also named a Channel “Top Gun 51” by the editors of Channel Partners and Channel Futures.
