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AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
How AI Speech Analytics Unlocks Hidden Value in Voice Calls
Contact Center & Omnichannel
OpenAI CEO Sam Altman Now Claims AI Will Take Customer Service Jobs First
Why Voice Alone Can’t Deliver Modern Product Support
Is My Contact Center AI Investment Futureproof?
3 Times Customer Chatbots Went Rogue (and the Lessons We Need to Learn)
Confident CX Starts Here: Navigating the CCaaS Market with CallTower and Inoria
Microsoft Boosts Contact Center Voice AI with a New Take on Speech Recognition
From Record-Keepers to Revenue Drivers: The AI-Powered Contact Center
AI at the Core: Zendesk’s Bold Vision for the Future of Contact Centers
Genesys and Zoom Quietly Push Customer Service and ITSM Closer Together
Can You Understand Me Now? How Enterprises Are Implementing Accent Translation with Sanas
Cisco Deploys a 15,000-Seat Contact Center Spread Across 150 Locations
Zendesk Says It’s Time to Move Beyond Outdated Contact Center Metrics
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2025: The Rundown
CX TV
From UCaaS to CX Powerhouse: How CallTower Is Redefining CCaaS Delivery
Amazon Starts Offering Customer Service in Sign Language
Rethinking Voice in the Modern CX Stack
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
Amazon Connect Removes the Fear of AI deployment for Contact Center Leaders
