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AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
How AI Speech Analytics Unlocks Hidden Value in Voice Calls
Contact Center & Omnichannel
Puzzel Debuts New CCaaS Packages
Contact Center Testing Tools Are Now Available for Amazon Connect
Verint Records a 30 Percent Increase in Cloud Revenue, Defying the Economic Downturn
Customers Are Becoming Less Patient, Reveals Zendesk
Bright Pattern Unveils a Mobile Contact Centre App
Best Live Chat Apps for Contact Centers
The Latest on Avaya’s Restructuring Plans
What Is New at Zendesk?
Telecoms CX Case Study in Focus: Genesys and 3
Agents’ Attitude, Not Speed, Is Key During Cost-of-Living Crisis, Twilio Research Finds
Twilio Dominates the CPaaS Market, says RiverPark Funds
3 Vital Voice Considerations for the Modern Contact Centre
EvaluAgent Is Now Available on Red Box
CCaaS Market to Double in Five Years, Report Says
Five9 to Sell Data Analysis Platform Aceyus VUE on its CX Marketplace
7 Excellent Examples of Contact Center Reports
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
