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AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
How AI Speech Analytics Unlocks Hidden Value in Voice Calls
Contact Center & Omnichannel
What Is the Difference Between a Virtual Agent and an IVR?
LivePerson Boosts Its Conversation Assist Capabilities
Launching CX Summit 2022 🚀 – Our First-Ever Conference & Expo
Etihad Airways Partners with Spitch.ai
“A Mockery!” – Zendesk Shareholders Call for Change
The Hybrid Contact Centre Agent Starter Kit
7 Innovative Helpdesk Ticketing Systems for 2022
CX Manufacturing Case Study in Focus: Twilio and CPG Europe
BIG CX NEWS from Cyara, Sabio, and Talkdesk
How to Measure First Contact Resolution
How Can Travel Win Back Trust After Covid-19?
Airship Launches a Mobile App Experience Platform
What Is a Balanced Scorecard and How Does it Drive Customer Success?
Workforce Engagement Management
NICE WFM: 10 Top-Notch Features
Microsoft Ramps Up Its Contact Center Plans
3CLogic Expands Its Collaboration with ServiceNow
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
