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Contact Center
The Hidden Downsides of Contact Center Agent-Assist Technology
Voiso Wants to Make AI Less Theoretical and More Useful
Cisco Announces a Slew of AI Innovations for Its Webex Contact Center
Five9 Announces Spotlight for AI Insights, Turns Interaction Data Into Actionable Insight
NICE Unveils an “Industry-First” Orchestration Solution for Customer Service
NICE Mpower: What’s Included, & How Much Does It Cost?
Conversational AI
LLMs v Agentic AI: ComputerTalk on Why LLMs Are Here to Stay
What Will the Contact Center Agent Role Look Like in 2030?
CRM
Genesys & ServiceNow Go Live with Their Unified CCaaS-CRM Offering
Sprinklr Initiates “Project Bear Hug” to Prioritize Enterprise Customers, Opens Up on Its Layoffs
Zoom & Microsoft Teams Unite with a New Contact Center Integration
Google Refreshes Its Customer Engagement Suite, Adds a Console to Build AI Agents for Self-Service
Hardware Over Software: Cyber Acoustics’ Mission to Simplify Noise-Cancellation in Contact Centers
Former Avaya Employees Join TeKnowledge, Start Implementing Genesys
Mitel Confirms Chapter 11 Bankruptcy, Expects a “Swift” Exit
Genesys Stalls Its IPO Bid, Cites Stock Market Volatility
Mitel Set to File for Bankruptcy, Reports
Gartner Predicts that Agentic AI Will Solve 80 Percent of Customer Problems by 2029
Why Government Contact Centers Are Embracing AI – And What Comes Next
Puzzel on AI’s Goldmine: Unlocking Real Contact Center Value with Conversational Intelligence
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
The Six Innovations Behind Cyara’s Next-Gen Platform
How AI Is Revolutionizing Modern Contact Centers
Reviews
Landis Microsoft Teams Contact Center Review
How Review Management Impacts Customer Experience
