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AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
How AI Speech Analytics Unlocks Hidden Value in Voice Calls
Contact Center & Omnichannel
Hammer Launches a Solution to Monitor IVR Experiences
Frost & Sullivan Recognise CPaaS Growth and Innovation Leaders
Stravito Knowledge Management Debuts Slack Integration
Contexta360: Align Automation with Your CX Strategy
Symbl.ai: Conversation Intelligence for Real-Time Agent Coaching
BIG CX NEWS from Genesys, Five9, and Verint
Capacity Launches Mortgage Support Automation Platform
Aircall: How the Pandemic Kick-Started a Customer-Support Revolution
The Evolution of CX in the Contact Centre Market
Pega Introduces New Customer Decision Hub Feature
Five9 Launches New Synthetic Voice Capability
8×8 Contact Centre vs RingCentral Contact Centre
[24]7.ai Launches Upgraded Conversational AI Capabilities
Cisco Webex Contact Centre vs. Genesys: Find Your Most Suited Solution
3CLogic Picked by Nissan to Improve HR Service Capabilities
WhatsApp Customer Engagement Tool WATI.io Closes $8.3M Funding Round
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
![[24]7.ai Launches Upgraded Conversational AI Capabilities](https://www.cxtoday.com/wp-content/uploads/2021/12/Untitled-397.jpg)
