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AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
How AI Speech Analytics Unlocks Hidden Value in Voice Calls
Contact Center & Omnichannel
Akixi Integrates with Webex Calling to Expand Reports Offering
Calabrio Call Recording Review: Flexible PCI Compliance
BIG CX NEWS from RingCentral, Verint, and Qualtrics
Ericsson to Acquire Vonage for $6.2B
Customer Service Platform Netomi Raises $30M in Series B Funding
Dialpad Partners with Zoho to Reduce “App-Switching”
Freshdesk Omni-Channel Suite Review: Knowledge Base Access
Ada Expands Conversational AI Platform; Partners with Talkdesk
NICE, Google Cloud, Partner on Automated Self-Service
RingCentral Announces New Phone Integration for Teams
Twilio: 52% Consumers Expect Better Brand Engagement
Twilio Flex vs Zendesk Sunshine: All-in-One Environment
Looking Forward to the Contact Centre of 2022
Exploring the Five9 CX Marketplace
Intercom Conversational Support Funnel Review: An Effective Self-Service Solution
BIG CX NEWS from RingCentral, Sprinklr, and ZeroShotBot
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
