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AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
How AI Speech Analytics Unlocks Hidden Value in Voice Calls
Contact Center & Omnichannel
Contentsquare Acquires Hotjar
Bavard’s Chatbot Now Includes Live Chat Message Centre
Virtual Contact Centre and 3 Signs You Should Adopt it
Big CX News You May Have Missed
Avaya Invests in Digital Identity Platform Provider Journey.AI
AI Upskilling Platform Workera.ai Raises $16m Series A
Lucency Picks IntelePeer’s Atmosphere CPaaS Solution
Qualtrics XM Review: XM D, XM IQ & XFlow Tools
Virtual Queuing System and Reasons Why You Need One
WeWork Picks Dialpad as its Communications Tool
Noble IQ Review: Advanced Contact Centre Analytics
Do Customers Like Queue Position Announcements?
Why Bad CX Really is the Last Straw for Customers
Zendesk Acquires Automation Startup Cleverly.ai
Customers Would Spend 9% More for Better CX
Enghouse’s SmartQuality Agent Evaluation Scales Quality & Compliance
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
