Bavard has announced new enhancements to its conversational AI chatbot platform, including a message centre that allows clients to intercept automated conversations and talk live with customers and a robust analytics dashboard that provides important user data and insights to constantly improve the chatbot’s performance.
With Bavard’s user-friendly message centre, companies can stay on top of current and past automated interactions with their customers. Businesses can also work with a Bavard Success Engineer or add examples to the training model themselves with a click of button to incrementally improve the bot’s accuracy with ease.
In addition, the message centre offers the ability to receive notifications in our web app so companies can easily intercept automated conversations in real-time and talk live to a customer.
Ben Brewer, Senior Software Engineer at Bavard, said: “Bavard’s message centre is a game-changer in the world of chatbots.
“Conversational AI makes it possible to provide automated answers to your customer’s questions, but Bavard takes this one step further, allowing you to intercept automated conversations and talk live with customers when more complex issues arise, or you want to provide a more personalised experience.”
Bavard’s new analytics dashboard offers companies a comprehensive way to get in-depth customer data and insights on total conversations, engagement rates, average conversation length, types of inquiries, and much more.
Roanna Keough, Senior Software Engineer at Bavard, said: “Gone are the days of a ‘set it and forget it’ chatbot.
“Our new analytics dashboard enables companies to make better decisions with data and insights collected from every conversation so they can constantly enhance their chatbot’s performance and meet the evolving needs of customers.”
Chatbots are predicted to save businesses $8 billion by 2022 and 2.5 billion hours by 2023 and Bavard is helping brands leverage this technology so they never miss engaging with a customer.
