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AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
How AI Speech Analytics Unlocks Hidden Value in Voice Calls
Contact Center & Omnichannel
Vendavo Secures Investment to Boost Growth
SaaS Firm OneDay Raises $19M in Series B Funding
Report: 75% Offer Support Outside Business Hours
Ytel Launches First of Its Kind CPaaS Workflow Solution
Sodexo Picks Bright Pattern for Omni-Channel CX
BT Unveils Multi-million Pound Contact Centre Revamp
Kustomer’s CX Platform Produces Over 400% ROI
Uberflip Named Hot Vendor by Aragon Research
Ways Business Intelligence Improves Contact Centre Efficiency
Alida Named Best Company for Career Growth
RingCentral Exceeds Q2 Estimates with $379m Revenue
Five9 Becomes Gartner CCaaS Peer
Krisp: Authentic Interaction with Customers for Contact Centres
Comm100 Expands CX Solution With Keyword Bot
Unbabel Introduces New Market Category
Metrigy’s Top Drivers for AI Spend in CX Revealed
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
