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AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
How AI Speech Analytics Unlocks Hidden Value in Voice Calls
Contact Center & Omnichannel
Microsoft Acquires Startup Suplari
Customers Overwhelmingly Prefer Human Interaction in CX
Content Guru Becomes Google Partner
Avaya: How CPaaS is Enabling the Future of Work
Dixa Raises $105M in Series C Funding
8 Reasons Why Business Intelligence is Critical for CX Excellence
Ooma to Offer UJET Contact Centre Solutions
AudioCodes: Modernising On-Premise Contact Centres
Redsquid Announce Partnership With Cirrus
Aisera, Microsoft Partner on AI Service Desk Solutions
8×8 XCaaS Enhancements Supports 500 Video Meeting Participants
Uniphore to Acquire Jacada to Transform CX
Five9: Contact Centres Face Workforce and Technology Gaps
Most Important CX Factors When Contacting a Call Centre Revealed
Liquidware Reveals Record Q2 Ahead of Helpdesk Release
Broadvoice Acquires GoContact CCaaS Platform
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
