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AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
How AI Speech Analytics Unlocks Hidden Value in Voice Calls
Contact Center & Omnichannel
Zammo.ai Named Hot Vendor in AI for Intelligent Contact Centre
Northern Powergrid & Content Guru to Boost CX for 8M Customers
C&S Wholesale Grocers Upgrades to RingCentral MVP
Infobip Prioritises CX Solutions for Critical Sectors
Big CX News You May Have Missed
WFO Suite Centrical Launched on Amazon Connect
Kaleyra Acquires Cloud-based Audio & Video Firm Bandyer
SK Telecom Teams up with Genesys
NICE Redefines Conversational AI for CX
55% Customer Engagement Growth Drives Resource Planning
SaaS Startup zip24 Raises $1.2M for Expansion
LG to Increase its Cloud-based Contact Centres
Vervotech Renewals HotelPlanner Partnership
Avaya Partners With Ingram Micro to Drive Future of Work
Enghouse Acquires Momindum Video Knowledge Management
How Tokenisation Secures Contact Centre Payments in 2021
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
