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AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
How AI Speech Analytics Unlocks Hidden Value in Voice Calls
Contact Center & Omnichannel
Using a Third-Party Cloud-Based Payment Solution
Freshworks Appoints New Chief Diversity and Inclusion Officer
NovelVox Launches Amazon Connect Agent Desktop and Wallboard
Medallia Strikedeck Recognised as Best Customer Success Management Solution
How Invoca’s DialogTech Deal Impacts the $4.8B Conversational Intelligence Market
Glovo Chooses Orange Business Service’s Voice Solutions
CPaaS Provider IntelePeer Completes STIR/SHAKEN Certification
Dialpad’s Cloud Contact Centre Picked by Cricket Australia
Customers Will Pay 20% More for Sustainable Products
Calabrio: Powering an Analytics-driven Approach via the Cloud
Facebook’s CX Report finds 81% Have Changed Consumer Habits
We Build Bots & Argos Labs Partner on CX RPA Solution
Five9 Appoints New Chief Information Security Officer
Dialpad for Education Provides Disruption-free Learning
Big CX News You May Have Missed
Verint Connect Enhancements Announced to Better Customer Engagement
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
