NovelVox, a pioneer in creating contact centre solutions, has launched Amazon Connect Agent Desktop and Wallboard. Amazon Connect Agent Desktop by NovelVox is an industry-specific solution catering to every industry. It offers a single-screen view of customer information. An agent can view all details and past information while the call rings. Agents are able to deliver a personalised experience without switching screens, dramatically improving FCR and AHT.
Amazon Connect Agent Dashboard by NovelVox is designed to keep the agents motivated even under the pressure of high call volume. Wallboard allows team leads and supervisors to monitor performance in real-time, which enables team leads and supervisors to monitor performance in real-time. This makes room for regular guidance and higher call resolution. All updates and information can be shared across the floor with Amazon Connect Wallboard.
NovelVox CEO Amit Gandhi said:
“We are keen on creating contact center software that offers a solution for businesses and simplifies their task of delivering seamless CX. We believe an integrated contact center solution is the best way to offer tailored CX and agent experience. And Amazon Connect Agent Desktop and Wallboard from NovelVox are an example of the same. The integrated and advanced solutions are customizable and intuitive designed on business requirements and customer’s expectations. We create contact center solutions for Cisco, Avaya, Genesys, Mitel, and Amazon Connect solutions.”