Home → Contact Center
Contact Center
Can You Hear Me Clearly? Why Audio Quality Is a Compliance Risk
AI’s New Role: From Job Threat to Agent Co-Pilot
Omnichannel Contact Center: The Hot Trends of 2024
CRM
Salesforce Backs Out of Informatica Deal, Reports
Mastery in Motion: Defining Process Knowledge with Examples and Best Practices
Big CX News From Salesforce, Microsoft, Zendesk, & Vonage
Vonage Reveals Revenue Decline, Cuts Back On Its Global Operations
Avaya Is Set to Exceed Revenue Forecasts as Its Enterprise Retention Rates Hold Firm
Voice of the Customer
Eir Blasted as a “Disgrace”, After Service Staff Were Allegedly Instructed to Break Customer Complaint Laws
Zendesk Announces AI Service Suite Revamp, Claims to Offer the “Most Complete Service Solution”
Champion of Good Customer Service L.L. Bean Shrinks Its Contact Center
The Evolution of the Contact Centre: What to Expect in 2024?
Big CX News From Google, HubSpot, SAP, & Five9
New GenAI-Powered Platform Addresses 80% of Customer Problems Without a Live Agent, Claims Khoros
Talkdesk Appoints Munil Shah as CTO, Aims to Accelerate Its AI Roadmap
Salesforce Announces Public Sector Einstein 1 for Service – Bringing CX Solutions to Government
Five9 Tightens Its Telephony Integration with Zendesk, Improves Voice Data Management
Zoom and Avaya Have Teamed Up, and There Are Big Benefits for Both
What Is Pulse 360? An Introduction to the Cyara CX Assurance Engine
Why Government Contact Centers Are Embracing AI – And What Comes Next
Puzzel on AI’s Goldmine: Unlocking Real Contact Center Value with Conversational Intelligence
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
The Six Innovations Behind Cyara’s Next-Gen Platform
Reviews
Landis Microsoft Teams Contact Center Review
How Review Management Impacts Customer Experience
