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AI & Automation in CX
Smarter Conversations: Defining the 2026 Landscape
How AI Speech Analytics Unlocks Hidden Value in Voice Calls
Contact Center & Omnichannel
Talkdesk Launches a GenAI-Powered Autopilot, Targets Banking and Retail
MaxContact Launches Partner Programme to Assist CCaaS Resellers
10 Ideas to Improve the Contact Center Experience for Agents and Customers
Teleperformance Shares Plunge to a 7-Year-Low Amidst AI Fears
Contact Center: Why WhatsApp is an Essential Tool in an Omnichannel World
8×8 Releases Engage to Support Customer-Facing Employees
Contact Center AI Doesn’t Have to Be Difficult (or Expensive!)
Zoom Contact Center Checklist: Is it Time to Upgrade your CCaaS Offerings?
Fraudsters Are Targeting Contact Centers with Deepfakes. Here’s How.
Active Learning Essentials: A Deep Dive into Its Significance and Why You Should Take Note
Bright Pattern, Arthur Lawrence to ‘Transform the Customer Experience’
Quantifying Delight: A Guide to 5 Customer Satisfaction Metrics and Effective Measurement
The Latest BIG News from Salesforce, Alorica, Playvox, & Zoom
Klarna Claims Its New AI Assistant Does the Work of 700 Full-Time Agents
How to Build an Omnichannel Contact Center on Microsoft Teams
Alorica Partners with Automation Anywhere to Boost AI Capabilities
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
Why Wall Street is Suddenly Nervous About Your Contact Center Vendor
Amazon Connect: Turning the “Sorry about that” Department into the “You might like this” Department
UJET Acquires Spiral: Rewriting the CX AI Rulebook
The Flight Simulator for Agentic AI: Navigating Observability in Amazon Connect
