Swisscom Make the Switch to AWS Cloud Platform  

Change to power enterprise resource planning, operational support system, analytics and contact centre 

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Swisscom to Switch to AWS Cloud Platform  
Contact CenterInsights

Published: June 28, 2021

Carly Read

Swisscom has announced the firm will adopt the cloud platform of Amazon Web Services (AWS) for a range of applications with the aim to power its enterprise resource planning, operational support system, and analytics and contact centre. 

The Swiss telecom operator and AWS made a joint statement that revealed they will also look to migrate Swisscom’s 5G network built on current infrastructure to a new, standalone 5G network powered by AWS’s cloud platform. 

Adolfo Hernandez, vice president of global telco business at AWS, said: “It is fundamentally a good idea for tech operators to move to the cloud… it’s going to give them low cost, agility and innovation.”

Standalone networks offer higher capacity and faster speeds which make it possible to apply new 5G use cases such as driverless cars or remote, high-fidelity medical consultations. 

It comes as Telefonica was revealed to also be working with AWS in Brazil to deploy a standalone 5G core network. AWS is working with an increasing number of telecom operators, including Verizon, Vodafone and Dish. 

AWS is looking to open data centres in Zurich, allowing Swisscom to process customer data in the country and deliver real-time services with low latency. 

Swisscom plans to explore new customer experiences using machine learning and AI features from AWS for its TV and online services. 

The initial work would centre around enterprise IT, and then both companies will work with Ericsson to explore how to build the 5G core network on the cloud, Hernandez said. 

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