CX Today’s Charlie Mitchell welcomes Janet Vito, SVP of Marketing at Cyara.
The pair explore Pulse 360, Cyara’s CX Assurance engine that proactively monitors, tests, and optimizes customer service journeys across voice, digital, and AI channels.
In doing so, they consider:
- What Is Pulse 360, and What Problems Does It Solve? – Vito explains how Pulse 360 delivers end-to-end visibility, proactively detecting friction points before they impact customers, and ensuring a frustration-free experience across every touchpoint.
- What Makes Pulse 360 Unique? – Vito highlights three differentiators that set Pulse 360 apart: monitoring across every channel from voice to AI, in-country testing in over 120 countries that replicates real customer journeys, and proactive alerts with actionable diagnostics.
- Real-World Results – Learn how Pulse 360 has cut testing times by over 90 percent for enterprises like AT&T and ensures consistency for brands like Microsoft, Google, and Salesforce.
For more on Cyara and Pulse 360, visit: https://cyara.com/
