Advantage Communications Inc has appointed Clive Woodrow as Chief Operations Officer.
Woodrow has more than two decades experience the contact centre and CX industries as well as leading the US management team of an Irish BPO company Voxpro in helping them to expand services to Google.
Gregory Hough, President and CEO at Advantage Communications Inc, said: “It is my pleasure to welcome Clive to Advantage Communications.
“We look forward to benefiting from Clive’s great industry experience to help move ACI’s mission forward. In this role he will be responsible for engaging broadly across the organisation focusing on translating our strategy into actionable goals for performance and growth.
“I am confident that Clive’s contribution to our leadership team will be invaluable to Advantage Communications next phase of growth.”
Woodrow added: “I’m humbled and excited to join the ACI team to help transform the contact centre world.
“We’re at an inflection point in changing the way we work and how we deliver great customer experiences, leveraging innovation, analytics and new forms of agent support.
“This means innovation in the human aspects of recruiting, training, delivery and quality while ensuring data analytics and technology help discover new opportunities to care for customers. I’m thrilled to be joining this winning team and contributing to the continuous innovation culture at ACI.”
The company said in a statement that Woodrow has a passion for driving excellence in CX, namely helping to build brand loyalty through the use of technologies.
