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Voice of the Customer
Concentrix to Rebrand After Wrapping Up Its $4BN Webhelp Deal
Contact Centre
Global BPO Chooses CC Provider for ‘Same Day’ Customer Deployment
Teleperformance Strikes $185MN Megadeal with Microsoft to Launch GenAI Solution
WFO
CXT BPO Case Study: Genpact and Garden of Life
Introducing the CX Today Marketplace
Teleperformance Proposes Acquisition of Majorel
Top Business Process Outsourcing (BPO) Providers for 2023
Data & Analytics
Big CX News from AWS, Bandwidth, Concentrix
Concentrix’s Acquisition of Webhelp Is Good News for the Customer Service BPO Space
3 Secrets to Improving Agent Experiences and Cutting Operational Costs
The State of CX Outsourcing in 2023
Speech Analytics
Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023
Five9 Launches Its First ChatGPT-Powered Contact Center Offerings
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed
