BIG CX NEWS from Genesys, Five9, and Verint

Sandra Radlovački

Popular stories from the last week that you may have missed

Verint Five9 Genesys Latest News
BIG CX NEWS from Genesys, Five9, and Verint

From funding rounds and new launches to acquisitions and partnerships – a lot can happen in a week. But don’t fluster, we’ve selected our top five popular pieces of news in the realm of agents, business leaders, new solution launches and mergers. Find last week’s trending titles below!

Genesys Receives a $580M Round, Reaches $21B Valuation

The company’s latest $580mn round was led by Salesforce Ventures, alongside ServiceNow Ventures, Zoom Video Communications, BlackRock, D1 Capital Partners and others. The round valued the company at $21bn.

Genesys said the funds would be used to accelerate its leadership position in the experience-as-a-service market.

Five9 Launches New Synthetic Voice Capability

Five9 has introduced Virtual Voiceover, a new capability that offers life-like conversational AI synthesised from human voices.

Part of Five9’s Studio 7, Virtual Voiceover provides users with a selection of synthetic voices from which they can select the one that best represents their brand.

Verint and Theta Lake Partner on Collaboration Cybersecurity

The strategic partnership will see the companies offer an integrated solution for financial firms dealing with new sources of risk in the age of hybrid working, in areas such as compliance breaches, misconduct, data loss and security.

Verint’s communication capture, data management, operational assurance and analytics offerings are to be integrated with Theta Lake’s automated collaboration risk monitoring technologies, helping companies to monitor and assess risk across unified communications platforms.

Alcatel-Lucent Enterprise Debuts ALE Connect CCaaS

Cloud communications and networking solutions firm Alcatel-Lucent Enterprise has announced the launch of a new cloud contact centre as a service (CCaaS) solution.

The offering features an optimised routing engine agnostic of channels, as well as a unified agent interface, multi-tasking capabilities and AI agent assistance.

MuleSoft and IBM Partner on Digital Experience Integrations

The partnership will see MuleSoft’s Anypoint Runtime Fabric container service able to run on IBM’s Red Hat OpenShift Kubernetes platform, allowing companies to deploy APIs, integrations and automations across public and private clouds.

MuleSoft framed the partnership as responding to the ever-increasing trend for more digital workforce and customer engagement, and the need to connect data across systems to deliver more connected digital experiences. 




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