Sales boost in Q4 in excess of 50% year over year
Clarabridge has announced a record-breaking 2020, with a massive 300% increase in new customers sales YoY in Q4 and growth in overall deal size driven by speech analytics.
The leading provider of CEM solutions for the world’s top brands reported more than 78% of net-new customer sales in Q4 included voice data, representing a 449% jump over the first half of the year.
Clarabridge CEO Mark Bishof, said: “Our company has the most advanced Customer Experience Management platform in the industry, and we work with the world’s leading brands to make sense of billions of customer interactions.
“By offering unmatched insight into constantly shifting consumer preferences and by continuing to invest in break-through functionality, Clarabridge is well-positioned to continue providing incredible value for our customers in 2021.”
The company expanded its footprint in key industry verticals such as financial services, healthcare, digital commerce, CPG, transportation and retail, as enterprises around the world used Clarabridge insights to drive customer-first initiatives. The close of a record year included a new customer relationship with one of the nation’s leading insurance companies, which projects $30 million in savings from call centre optimisation using Clarabridge patent-pending features such as Automated Narratives and Intelligent Scoring.
The company grew significantly in the following areas:
And in Europe, Clarabridge grew new customer sales 200% in 2020. With native analytics support for 23 languages and the CX industry’s fastest and most scalable voice data pipeline, Clarabridge closed major contact centre speech and digital transformation deals at several large companies.