Partnership to provide flexible, reliable UCaaS and CCaaS solutions for companies of all sizes
Dialpad, the industry leader in AI-powered communication and collaboration, announced its partnership with TelcoDataCloud, an independent telecommunication service and consultancy provider.
Together, Dialpad and TelcoDataCloud are on a mission to future-proof Australian businesses with communication solutions and cloud innovation.
The Dialpad cloud-native communications platform is the one place for a truly unified Communications as a Service (TruCaaS) experience. A TruCaaS solution and customer engagement are available all on one cohesive platform with AI at its core, allowing companies to simplify business communications and collaboration. Dialpad is a complete, modern communications platform built on a split cloud architecture for unmatched security, reliability, and flexibility. Simple to deploy, available on any device and with baked-in Voice Intelligence, Dialpad creates a searchable archive of every call, improving communication between employees, customers and business partners working from anywhere.
Gerard D’Onofrio, Australia Country Manager, Dialpad, said:
“TelcoDataCloud’s level of support for prospective customers in addition to its quality of referrals has lead to an impressive customer conversion rate. We’re thrilled to continue this partnership and bring Dialpad’s reliable cloud communications platform to more companies.”
“As Dialpad rapidly expands across Australia, we are seeing massive success with customers including Cricket Australia and Bing Lee. With TelcoDataCloud by our side, Dialpad is on track to build on our momentum and exceed growth expectations.”
In the second quarter of 2021, TelcoDataCloud closed three major customer deals with Dialpad, which included leaders in the building, manufacturing and sporting industries. TelcoDataCloud worked with these companies to find an innovative solution to centralise IT functions and improve customer experiences.
Asa Grund, Director Of Consulting, TelcoDataCloud, said:
“Dialpad is an innovative product that delivers cost-efficient contact center features and enterprise tools for the everyday company. With its cloud-based platform, we have been impressed with Dialpad’s ability to scale up and down instantly in addition to its overall simplicity and ease-of-use,”
“Dialpad’s seamless integrations with Salesforce, Microsoft Teams and others have also been key differentiators when we’re working with customers.”