Dubber has launched compliant video capture to its cloud call recording and voice AI services for Cisco Webex Meetings.
Businesses and individual users with compliance and regulatory requirements to record and store their communications can now securely capture every call, and video conversations including, one to one video calls and multi-party video conferences on the Cisco Webex Meeting platform via Dubber.
The Dubber platform now enables video recordings with instant insights, analytics, transcriptions, sentiment analysis with Voice-AI powered alerts and notifications all stored in the Voice Intelligence Cloud.
The Video add-on pack comes with 100GB storage as standard for each user. In addition, for power users who need augmented storage, businesses can purchase the Video Storage add-on, which comes in 1TB packs.
James Slaney, COO, Dubber, said: “Video has become a primary communications medium for every business.
“With the release of compliant and secure video recording options for Webex meetings we’re enabling video to be captured, reviewed and intelligence generated alongside call records.”
“We’re answering the need to address compliance mandates in a work from anywhere world with advanced functionality, secure ease of access and economically scalable storage.
There are equally important opportunities for business and government to improve employee coaching and productivity, resolve customer disputes with ease, and automatically generate real-time customer and employee satisfaction data,” added Slaney.
Cisco Webex Meetings delivers over 25 billion meetings per month, offering industry-leading video and audio conferencing with sharing, chat, and more.
The news comes as Ingram Micro, Australia’s leading cloud services provider, announced that Dubber, the world’s leading provider of cloud-based call recording and voice AI, is now available to all channel partners and resellers via the Ingram Micro Cloud Marketplace.
Cloud-based call recording has become a rapidly growing market, partly boosted by the challenges of the pandemic and the increase in hybrid and work-from-home arrangements. The increasing regulatory requirements and digital transformation have also pushed organisations to seek cloud-based solutions more than ever before.