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AI & Automation in CX
Big CX News from RingCentral, NiCE, Microsoft, Uber & Meta
Contact Center & Omnichannel
Can RingCentral and NiCE Finally Unite UCaaS and CCaaS?
Vonage Integration with ServiceNow Addresses the “Two-Desktop” Challenge
Is AI Breaking Down the Walls Between CC and UC? 8×8 Thinks So
Enterprise Connect 2026: Five Significant CX Announcements You May Have Missed
On-Prem vs Cloud Debate Returns as Avaya CEO Criticizes Cloud-First Strategy
The Webex Contact Center: 5 Capabilities You Won’t Find Elsewhere
The Rising Popularity of SMBs: Why Are Smaller Enterprises Gaining Traction in the CX Space?
RingCentral Pushes UCaaS–CCaaS Convergence with Customer Engagement Bundle
Avaya Lays Off 30% of Staff at Key India Hub, Reports
CCaaS Market Set to Triple by 2030 – But Who Will Bear The Crown?
Event News
Zoomtopia 2025: The Top 10 Announcements
CRM & Customer Data Management
Big CX News from Salesforce, ServiceNow, HubSpot & Microsoft
Microsoft Completes a Big Move to Converge CCaaS and UCaaS
Avaya Offers All Its Staff Voluntary Exit Packages, Sources
Zoom Is Winning Contact Center Market Share Because Others Are Failing
