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Contact Center
The Avaya Layoffs Spread, Leaving Some Regions Thread Bare
Customer Data Platform
What Is Microsoft Copilot Studio, and How Can I Create a Custom Agent?
CRM
SAP & Microsoft Preview the Integration Between Joule and Copilot
Microsoft Teams Introduces a Live Chat Widget for Customer Service
Meet ULAP. The Enterprise Communications Vendor That’s NOT Jumping on the AI Bandwagon
Five9 Introduces an ‘Industry-First’ Feature for Its Contact Center Integration with Microsoft Teams
A Native Microsoft Teams Contact Center: Why Consider Enghouse Interactive?
Zoom Lands Its “Largest Ever” CCaaS Deal, Enjoys 82% Surge In Contact Center Customers
8×8 Reveals New Branding & Reinvigorated CX Focus
Dialpad Revamps & Relaunches Its Contact Center Platform
“The Cuts Are Deep”: Avaya Kickstarts a Second Round of Layoffs
8×8 Secures a 20,000+ Seat CCaaS & UCaaS Megadeal
Zoomtopia 2024: The Analyst Hot Takes
Slack May Never Catch Up with Microsoft Teams, But It Has a Big Future
CX TV
New Structure Helps Avaya Deliver on Enterprise CX Opportunity
The State of CX 2024 Report: Key Takeaways
