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Contact Centre
Revolutionizing Telecom: Global CX Disruptions
Microsoft Is Making Another Contact Center Play with Its Queues App for Teams
Is AI the Silver Bullet for Contact Centers? Unpacking the Myths and Realities
Data & Analytics
Cisco to Acquire Robust Intelligence, the AI-Focused Security Startup
8×8 Finds Its CCaaS Groove in the Midmarket, Sees Deals Spike in the Segment
Zoom Signs Its Largest-Ever Contact Center Deal, Surpasses 1,100 CCaaS Customers
Senior Figures Leave Webex Amidst Cisco’s Layoffs & Collaborations Squeeze
Power Moves: Redefining CX with Dynamic Porting & Implementation
300 New Features in 3 Months: RingCentral Continues Its CCaaS Innovation Hot Streak with RingCX
RingCentral Returns to Double-Digit Revenue Growth, Enjoys a Surge In RingCX Bookings
Update: Avaya Confirms Layoffs Will Impact 3% of Its Workforce
Incoming Avaya CEO on Its Vision, “Secret Sauce”, & Microsoft’s CCaaS Entrance
RingCentral & Vodafone Combine to Launch Extended Business CCaaS Offering
CRM
Zoho Gives Customer Operations a Center Point with CRM for Everyone
Avaya CEO Transition: Alan Masarek to Retire, Patrick Dennis Steps Up
Vonage’s Market Value Drops By $4BN: What Went Wrong?
