Serving customers and aligning your team in today’s complex landscape is growing increasingly difficult. As customer expectations evolve, and new avenues for service continue to emerge, there’s a lot for companies to keep on top of. Fortunately, helpdesk technology can help.
Around 51% of high-growth service teams are now reliant on helpdesks to assist with managing and optimising customer interactions. These technologies are also growing increasingly valuable, with integrations to powerful tools, like CRM and CCaaS solutions, and AI insights.
The question is, where do you start with a helpdesk investment? If you’re implementing one of these tools into your CX strategy for the first time, the right events could be the key to gathering the information you need. Here are some of the top events to visit in 2022 and the beginning of 2023.
Contact.io
August 31 to Sep 2, 2022, Denver, CO
Contact.io is an annual event committed to bringing customer experience experts and innovators together from around the globe. This highly educational event is an excellent location to learn about some of the latest trends in the CX environment. It also provides a useful overview of the technologies you can use to stay ahead of the curve with customer support.
Here, you’ll have an opportunity to network with industry pioneers, discuss helpdesk solutions, and even explore various other forms of valuable CX technology. There are speeches to listen to, and panels to attend, as well as demonstrations of phenomenal tools.
ICMI Contact Centre Expo
October 24-27, 2022, Orlando, Florida
Another highly regarded choice for event attendees with a focus on the CX landscape, the ICMI Contact Centre Expo focuses heavily on trends in the contact centre space. You’ll learn about the up-and-coming tools in the industry designed to help businesses of all sizes connect with and engage their target audience. This is likely to include a focus on powerful helpdesk tools too.
The ICMI Contact Centre Expo has various key theme “pillars” to check out, including organizational excellence and leadership. You can mix and match between different learning tracks to find the insights and information most valuable to you. There are plenty of phenomenal networking opportunities available too.
CCW Online (AI and Digital)
September 13-15, 2022, Online
Created by the experts responsible for Customer Contact Week, the CCW Online Event focusing on AI and digital service is a great place to learn about the tools teams can use to impress and delight their audience. This entirely online event is easy to attend from anywhere in the world, and features presentations from leading companies like Five9 and Talkdesk.
The CCW Online event focused on AI and digital technologies is likely to be particularly valuable to those interested in helpdesk technology. After all, many of the helpdesk solutions are now designed to help companies manage digital omnichannel conversations, and collect cross-channel insights into their target audience.
CXN Live: Digital CX 2022
November 08-10, 2022, Online
Another fantastic online event for the CX landscape, CXN Live: Digital CX 2022 focuses on the evolving nature of the customer service journey. This online event will cover a number of topics sure to be of interest for anyone investing in helpdesk tools. You’ll learn about leveraging data generated online to create personalised experiences, and how to understand customer sentiment.
CXN Live will also provide an insight into using engaging UX and UI tools to boost the digital experience, including helpdesk technology. You might even learn a thing or two about customer journey mapping, and improving customer satisfaction with the use of self-service tools.
European Contact Centre & Customer Service Awards
November 22, 2022, Evolution, London
Located in London, the European Contact Centre and Customer Service Awards celebrates some of the biggest contenders in the CX landscape. You’ll learn about the strategies leading companies use to connect with, engage and delight their target audience, which could include insights into helpdesk technology. There are also webinar lessons to enjoy.
This award ceremony represents one of the largest and longest-running award programmes in the customer contact industry. If you’re already investing in sensational customer experiences for your target audience, you could even consider entering the awards yourself.
Customer Experience Live Show
December 6-7, 2022, Birmingham UK
If you’re keen to update your CX knowledge before the end of the year, you can collect some last-minute insights from the Customer Experience Live show in Birmingham. This highly renowned event provides plenty of useful information into the latest trends and challenges in customer experience. You’ll learn about everything from how to shift into the cloud, to using new customer experience channels.
The Customer Experience Live show is sure to provide plenty of valuable insights into the helpdesk arena, and you may have a chance to see some of the latest technologies on the market for yourself. It’s definitely worth checking out before 2022 comes to a close.
Customer Engage
February 9, 2023, Victoria Park Plaza, London
If you’re looking to start planning your 2023 event schedule early, it’s worth starting with a trip to Customer Engage. Located in London, this CX event is focused on all the trends and innovations happening in customer service today. You’ll learn about everything from AI and automation – key tools in the helpdesk environment – to omnichannel experience.
The conference will be in its eighth edition by 2023, and will take attendees through a range of panel discussions, interviews, and case studies. You’re sure to learn plenty, and you’ll be able to do some worthwhile networking too.
CX Summit 2023
TBA, 2023, Online
If you don’t have a chance to check out the CX Summit for 2022, then we’d definitely recommend adding it to your list of events to attend in 2023. The CX Summit is the ultimate online event for CX leaders, bringing you everything you need to know about the latest technologies in the market. You’re sure to learn a thing or two about helpdesk technology here.
During the CX Summit, you’ll be able to explore a range of interactive keynote sessions, expert-led panels, and even a virtual expo. There are also awards to be won for the most impressive CX leaders. With no travel required, it’s a no brainer addition to your schedule.
