The partnership is aimed at automating the synchronisation of service desk and ticketing solutions
Issue tracker and service desk synchronisation tool Exalate is partnering with Agile and DevOps consultancy Forty8Fifty Labs on the delivery of the former’s solution.
Exalate’s solution features both uni- and bi-directional syncing alongside full control of what data is being shared and whom it is being shared with. Among the trackers its supports are Zendesk, Atlassian Jira, HP AC/ALM, ServiceNow, and Github.
The partnership will see the companies offering more simplified syncing between service desk and ticketing solutions in order to boost collaboration and issue tracking management.
“With Exalate, we are able to simplify and automate even the most complex issue tracking environments,” said Armando Wirshing, Senior Business Development Manager, Forty8Fifty Labs. “Featuring an intuitive scripting engine, Exalate is optimised for cross-company issue tracking use cases and is not only high performing but extensible as well. It is a core component of our solutions and deployments for IT service management (ITSM).”
Forty8Fifty Labs said Exalate would be offered as part of its solutions and services set for IT service management. The offering utilises automation for the delivery of service request management, incident management, problem management and change management. A subsidiary of Veristor Systems, the company focuses on consulting, services and software development to boost collaboration and reduce time to revenue.
“Forty8Fifty Labs is an expert at architecting and implementing service management solutions that address even the most challenging requirements,” said Francis Martens, CTO, Exalate. “We are pleased to have their expertise and insight as part of our growing ecosystem of technology and delivery partners.”
Forty8Fifty Labs was recently awarded Atlassian Partner of the Year 2020 in the Services category.
“In close alignment with the Atlassian team, Forty8Fifty Labs works to deliver exceptional services and solutions for our mutual customers,” said Rashad Neloms, Vice President Technology and Strategy, Forty8Fifty Labs. “Our experts enable businesses to realise more value and productivity from the Atlassian tools they rely on. It’s an honor to be recognised again by Atlassian as a trusted partner. Together, we help customers collaborate and innovate at a whole new level.”