Watch and subscribe on YouTube.
Rob Scott hosts Brendan Dykes, Senior Director of Product Marketing, Genesys and Martin Hill-Wilson, Owner of Brainfood Consulting.
In this session we discuss the following:
- What does experience mean for customers?
- Have expectations changed?
- What is technology’s role in CX?
- How does technology solve the CX challenge?
If you’re looking for more information on this topic visit the Genesys website.
Thanks for watching, if you’d like more like this, don’t forget to SUBSCRIBE to our channel.
You can also join in the conversation on our Twitter, LinkedIn and Facebook pages.