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Data & Analytics
Microsoft CEO Satya Nadella Wants to Change How You Think About AI
Vonage & Twilio Are In Hot Water for Breaching Australian Anti-Scam Rules
What is Dynamics 365 Customer Insights? And How to Use It
CRM
Salesforce Products to be Offered on AWS Marketplace in Expanded Partnership
Salesforce Launches Analytics App ‘Service Intelligence’
Uniphore Adds “Unmatched” AI Capabilities to Its X Platform
Sprinklr and WPP Team Up on New ‘CX Live AI’ Offering
SAP Acquires LeanIX, Expands Business Transformation Portfolio
AI Innovations Coming to Microsoft Dynamics 365 Customer Insights
What Does Zoom’s Federated AI Mean for its Customers?
The Latest BIG News from Vonage, Twilio, Avaya, AWS, & IBM
Outreach Integrates AI Insights Tech with Webex
Bayview Resolves Customer Issues for the Silent 82 Percent
The Anypoint Code Builder for Salesforce Is Now Available
UiPath’s New Autopilot Turns Paper Documents Into Automation Apps
Generative Artificial Intelligence: A Guide to Maximizing the Benefits and Avoiding the Pitfalls
Salesforce Goes Deeper on Sustainable Tech Development with Ferrovial and NTT DATA
SAP Launches Generative AI Copilot “Joule”
CX TV
Assessing the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023
Event News
CX Awards 2023 Winners 🏆
The CX Awards Final Is Today: Here’s What You Can Expect!
The CX Awards 2023: Shortlist of Finalists Revealed
Protecting Customer Data in the Face of Cyberattacks
Contact Centre
Stay on the Cutting Edge with the CX Today Newsletter
What Customer Insights Is Adobe Pulling From the Metaverse?
An Introduction to Customer Data Integration (CDI)
