CX Today’s Susie Harrison hosts EvaluAgent CCO James Marscheider and Archit Kumar, Partnerships Manager at Assembled.
In this episode, we consider:
- The top-line benefits of integrating QA and performance improvement software with WFM
- Some use cases and challenges of using these platforms together
- What constitutes a good integration partnership and the benefits that it brings to customers
- The benefits of having a fully integrated best-in-category solution over an all-in-one solution
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