The platform helps contact centers manage call volumes and increase resolution rates
Five9 announced it will resell the Aceyus VUE solution on the Five9 CX Marketplace, providing actionable data insights to contact centers.
Aceyus VUE provides personalized dashboards that allow contact center managers to make data-informed decisions and shift agents to accommodate fluctuating call volumes.
The company says its analytics platform also can help increase first call resolution and lower average handle time.
“This expansion enables us to directly offer our customers a solution to aid in visibility to critical data,” said Jake Butterbaugh, SVP, Global Partner Sales at Five9.
“We are thrilled to now offer Aceyus VUE on our CX Marketplace, where we innovate with our partners to build and offer enterprise customers cloud solutions to make agents happier and to deliver more productive customer experiences.”
A new Five9 study highlights this need to “make agents happier”, reporting that 90 percent of business decision-makers are now focusing more on agent experiences.
The Aceyus VUE solution may help Five9 clients with this aim, but it will also bring other benefits. As Mike Ary, Aceyus’ CEO, President, and Co-Founder at Aceyus VUE, states: “The scalability and adaptability of Aceyus VUE makes it an optimal data-management platform for Five9 to feature in its CX Marketplace.”