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Two-Way Messaging and the Future of Customer Communication
Contact Centre
Are You Ready to Integrate CCaaS with UCaaS?
Avaya Expands Its Partnership with Alcatel-Lucent
Voice of the Customer
Qualtrics Announces Two New AI Solutions to Stop Agent Turnover
Could Zendesk’s Latest AI Announcements Spell Trouble for the Company?
Globant Expands in Europe with Italian Acquisition
CRM
Martech Buyers Are Only Using 42 Percent of Their Tech Stack, Says Gartner
Businesses Will Prioritize Digitization During Uncertainty, Says Adobe
Dialpad Launches New AI Tools To Help Contact Centers Cut Costs
Concentrix Grows Revenue, But Trouble Might Be Brewing Ahead
Oracle Dives into the Workforce Management Space
What Contact Centers Can Learn from Glassdoor’s Top Remote Employers, as the Industry Struggles to Retain Staff
Event News
Women in CX Day Conference Is on 5th October!
Sutherland Acquires Augment CXM
All the News You Might Have Missed from Salesforce’s Dreamforce Bash
Loyalty Management
CFOs Scuppering Your Deals? Here’s Salesforce Advice for Winning Them Over
