Genesys Unveils a New R&D Center in Galway

Genesys invests in CCaaS innovation with a new R&D center

Genesys Unveils a New R&D Center in Galway
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Published: November 1, 2022

Rebekah Carter

Genesys has opened a new R&D (Research and Development) Center in Galway, with support from Micheál Martin, the Prime Minister of Ireland.

The mixed-use and sustainable facility will become the new hub for experts working on the next generation of Genesys cloud solutions.

Currently the largest Genesys R&D environment in Europe, the Galway location will assist Genesys in generating new and improved CX solutions for the evolving tech sector.

Sharing more, Martin stated:

“Ireland is extremely proud of our rich and collaborative research ecosystem; and of the role enterprise-led research, development and innovation plays in driving start-ups – and improving our overall competitiveness and productivity. Genesys is a major part of this success, and I wish them the very best in the years ahead.”

Choosing the Right Location for Innovation

Genesys established its new center in Galway following an important acquisition of Altocloud in 2018 – a local start-up in the area. At the time, Galway was rapidly identified as a powerful European hub for software development and progression.

In recent years, Genesys has effectively grown its Irish team from less than 20 to more than 350 employees. This led the company’s decision to move to a new 35,000 square-foot development in Bonham Quay, for future growth.

Tony Bates, CEO of Genesys, said the company is focused on developing the future of customer experience for businesses across the globe.

The new center in Galway is crucial to Genesys’ mission and provides the company’s team with an inspirational environment for the creation of pioneering products. Bates said:

“Today is a double celebration as it also marks the opening of our new head office in Menlo Park in the San Francisco Bay area, which two Irish settlers named in 1851 after Menlough in Galway.”

The new office also follows the sustainability targets of the brand, and comes with a unique cultural space open to community groups.

Workers have access to both a sustainable and enjoyable workplace, with world-class capabilities, claims Joe Smyth, the Senior VP for R&D at the Galway site. He believes the new workplace will foster rapid innovation and excellent collaboration among team members.

A Growing Local Impact

Outside of building the new office environment in Galway, Genesys has also formed a strong connection with the local community. The company regularly employs graduates and interns from local colleges and universities.

Additionally, it organises regular career talks designed to inspire those in the computer science and engineering landscape within secondary schools.

Genesys has also become the principal partner of the Connacht Rugby club and has a strong link to various amateur sports clubs throughout the community.

IDA Ireland Executive Director, Mary Buckley said since the company announced the launch of its new R&D center in Galway during 2021, the company has gone from strength to strength.

The presence of the brand in Galway helps to enhance the standing of the location as an innovative hub for technology professionals.

Such innovation will fixate on the Genesys Cloud CX, after the vendor ditched its Multicloud CX platform last month.

Already, the environment has been recognised by leading industry groups. Genesys even became Ireland’s 7th best mid-sized workplace for Ireland in 2022.



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