Nexa rounds out its solutions with 24/7/365 live chat and text messaging
Nexa today announced it acquired Client Chat Live, a full-service live chat and text company based in Texas.
The acquisition expands Nexa’s tech-enabled and people-powered service offerings with Nexa Chat & Text, now bringing a full omnichannel solution to its call answering, inbound and outbound sales, and client and patient intake services.
Rather than relying solely on artificial intelligence (AI) and automated bots to drive customer communication, both organizations built solutions that merge technology and expertly trained professionals to deliver authentic experiences at scale. By acquiring Client Chat Live’s proprietary technology and its skilled staff under the Nexa brand, Nexa adds live chat and text messaging to its suite of services.
Jeff Mosler, CEO of Nexa, said: “Client Chat Live has become a trusted name in the industry and bringing it into the Nexa family allows us to further expand our mission of empowering businesses of all sizes to improve customer service, marketing and sales at scale.
“It is a perfect fit for Nexa because Client Chat Live already had a strong business model in legal and home services, and their client retention is among the strongest we’ve seen in the SMB and mid-market categories.”
As Nexa and its customers experience tremendous growth, its leaders are continually looking for ways to leverage new technology and innovation to support businesses across the home services, healthcare, legal, real estate, e-commerce and retail industries in scaling operations and revenue. The tech-enabled, people-powered foundation Nexa was built upon enables businesses to achieve this and deliver human-centered experiences to their customers and prospective customers whether that’s through voice, web, chat or text.
Mosler added: “Fifty-one percent of consumers say a business needs to be available 24/7 and 41 percent expect businesses to provide chat and text customer service.
“With this new omnichannel solution, Nexa can now service our clients across all of the channels that their customers desire, maximizing opportunities for more sales, higher retention and better service.”
Jon Cumberworth, CEO of Client Chat Live, added: “Since our inception, our mission has been to support the success of our clients by helping them drive growth through human-powered technology, and now through Nexa, we’re able to deliver on that mission with a more complete service offering.
“Not only are our two companies a strategic fit, but we’re also aligned in our culture and work philosophies—focused on integrity and a dedication to our employees and customers.”
The acquisition will bring a rich-feature set to Nexa’s already robust service offerings with Nexa Chat & Text. Features include 24/7/365 people-powered live chat and text, live phone transfer, CRM integration, chat feature installed on your website, highly customised experience and analytics.
Mosler said: “We’re looking forward to this next chapter and are excited to be able to bring this technology to our customers and business partners.
“We’re also looking forward to welcoming the Client Chat Live team to the Nexa family.”