NICE Launches Enlighten XO

The new solution turns self-service interactions into engaging experiences

NICE Launches Enlighten XO
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Published: August 26, 2021

Sandra Radlovački

Sandra Radlovački

NICE announced the launch of Enlighten XO, a first-of-its-kind solution that automatically generates insights from human conversations to build smart self-service with advanced AI. The new solution turns self-service interactions into engaging experiences. On top of that, Enlighten XO streamlines the development of digital self-service applications by injecting data from past interactions to optimise future self-service experiences.

Organisations can leverage Enlighten XO and adopt a data-driven, self-learning, empirical approach to increase self-service effectiveness and drive exceptional experiences.

NICE extends its AI capabilities with the launch of Enlighten XO to help organisations create smart self-service experiences. The new solution analyses 100% of interactions from any platform to discover the best opportunities for automation.

In June, NICE introduced an AI solution for Voice of the Customer – Enlighten AI.

Enlighten XO takes the guesswork out of self-service development with purpose-built AI models that identify customer intents, training phrases, and problem-solving activities that ensure success. Armed with superior data and insights, organisations can accelerate their digital transformation and turn self-service into a competitive advantage.

Barry Cooper, President, NICE Workforce & Customer Experience Group, said:

“Soaring demand for digital service is driving organizations to accelerate their digital CX transformation and drive full resolution on their digital platforms.”

“Enlighten XO makes self-service applications smarter by deriving intelligence from consumer conversations across all channels. We’re excited to introduce Enlighten XO to the market and make self-service capable of creating engaging experiences.”



Digital Transformation

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