Delivering exceptional experiences to customers is essential in today’s world. More than 54% of customers say they’ll stop interacting with a brand after just one bad experience. That number is even higher if your target audience is made up of millennials and younger consumers.
While there are numerous ways to connect with and serve customers, telecommunications still form the foundation of an exceptional strategy for customer service. However, as businesses grow and scale, often to a global level, embracing new geographies and technologies, maintaining a strong telecoms strategy can be complex.
Many organizations find themselves struggling with multiple telecom ports, connected to different services, which can lead to increased operational costs, maintenance issues, and significant complexity for business users. That’s why a dynamic and intuitive porting strategy is essential.
Simplifying Porting with An All-In-One Solution
Porting numbers is nothing new for most business leaders. It offers organizations an opportunity to preserve crucial numbers, reducing the risk of missing out on customers who have the wrong contact details, as your business evolves.
A porting solution gives organizations the freedom to upgrade their communications strategy. With it, businesses can leverage advanced features from cloud-based contact center solutions, UCaaS systems, collaboration tools, and AI apps, without having to change their phone number.
However, as the number of tools businesses use continues to grow, this can lead to a wide range of porting agreements and strategies to manage. A dynamic, comprehensive porting solution, on the other hand, like the solution offered by CallTower, allows users to choose the right solution tailored to their needs. CallTower’s innovative porting solution gives organizations an all-in-one solution to bring their business numbers to everything from Microsoft Teams and Webex to Zoom and beyond.
Dynamic porting solutions:
Enable Comprehensive Flexibility
A dynamic, all-in-one porting service, like CallTower’s Telecom Porting solution, opens the door to endless scalability, freedom, and flexibility for growing organizations. CallTower’s technology supports a range of unified communication systems, from Webex and Microsoft Teams to Zoom, as well as CCaaS platforms, integrations with analytical and other business tools, and collaboration apps.
The solution enables porting features for every business need, including toll-free porting, international porting, domestic porting, and port checking, reducing the need to work with multiple vendors.
What’s more, this solution gives organizations the freedom to grow on a global scale, with support for more than 100 countries , using high-quality CLI routes. This means businesses can leverage a simple global landline and mobile calling, wherever they connect with customers.
Simplify IT Strategies
IT teams are facing increasing pressure in today’s digitally evolving world. Not only do they need to find ways to effectively support and empower hybrid teams, remote workers, and field-based employees, but they need to constantly monitor, upgrade, and manage a variety of different apps and systems, focusing on user-experience, security, and compliance.
Having to manage various porting strategies on top of these responsibilities can be overwhelming, leading to issues that slip through the cracks and cause unnecessary business downtime and problems with customer experience. With an all-in-one porting solution, the strain on IT teams is reduced.
After a company’s port with CallTower’s porting service is complete, the IT team can use a proprietary admin portal to manage the entire ecosystem from one unified environment. This significantly improves business efficiency and reduces the risk of potential issues emerging among disparate systems, by giving IT teams a holistic view of the technology stack.
Improve User and Customer Experiences
Preserving a consistent business number for all customers already has a positive impact on customer experience. However, the right dynamic porting solution can further enhance these benefits, improving experiences for both employees and customers alike.
With a dynamic porting solution, employees have the power to stay connected to their colleagues, and support customers from anywhere in the world, regardless of where their team is, using the devices and tools that make sense for them.
At the same time, customers benefit from a seamless, consistent experience over voice channels. Since IT administrators can monitor numbers and connections in real-time, they can even instantly detect communication issues, and reduce the risk of lag and dropped calls.
Implementation: Bringing the Tech Stack Together
In the past, implementing a dynamic porting solution was a complex process, requiring partnerships between multiple companies, technical expertise, and advanced integrations. However, innovators in the communications landscape are making it easier than ever for businesses to leverage the numbers they need in a cloud-based, global communication environment.
CallTower, for instance, assigns dedicated project managers to each company, delivering a seamless communication experience. With this implementation strategy, companies can rapidly consolidate their communication tools into a single platform.
This not only reduces complexity in the technology stack, but it can also help to reduce hardware and software costs for businesses transitioning into the cloud. Secondly, the porting process enables businesses to unlock the scalability they need to constantly adapt and evolve, customizing their communication strategy to suit their business goals and customer needs.
Companies can leverage integrations with a wide range of valuable business tools, from CRM systems to analytical tools, and financial applications, ensuring employees always have the tools and data they need to better serve customers.
Plus, with CallTower, organizations gain access to a range of advanced features that companies can use to outshine the competition. Teams can tap into intuitive call recording for training and compliance purpose, in-depth analytical tools, and even omnichannel communication solutions for video, messaging, and more.
A Dynamic Solution for Porting
Number porting shouldn’t be a complex process for business leaders. However, as communication technologies continue to evolve, alongside customer preferences, many companies are still left managing multiple porting strategies at once.
Switching to a dynamic, all-in-one solution for porting and communications management ensures companies can transform their communication stack, unlock new functionality, improve business performance, and reduce costs, all while delivering better customer service.
