ServicePower Adds Field Service Management Partnerships

On-demand knowledge management and remote virtual assistance companies were among the additions

ServicePower Adds Field Service Management Partnerships
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Published: June 21, 2021

William Smith

Field service management software provider ServicePower has announced an expansion of its partnership programme. 

The programme involves a network of technological and consulting companies working with ServicePower to operate field-based workforce solutions for field service clients. ServicePower said the partnerships were aimed at enhancing its vertical solutions and adding emerging technologies to its offering. 

“We know that having strategic partners can deliver real value to our clients, which is why we are thrilled to have developed such a strong partner program,” said Frank Gelbart, chief executive officer, ServicePower. “We look forward to continuing to grow this program and enhancing our offerings that we bring to market.” 

Emerging Technologies for Remote Assistance 

ServicePower is duly partnering with the likes of Procit for on-demand knowledge management and Streem and Help Lightening for remote virtual assistance – the technology allowing technicians to interact with end-customers and troubleshoot repairs virtually. 

“Streem is proud to partner with ServicePower as it supports field organisations with technology, tools, and data that are vital to help them stay ahead of the curve,” said Ryan Fink, co-founder, chief executive officer of Streem. “Through the use of Streem’s integrated virtual capabilities, in-field technicians will have the ability to improve customer experience and transform their business through innovation.” 

In the advisory and consulting services space, ServicePower further announced partners including PwC, Field Service in Motion and Blumberg Advisory Group. The company is also partnering with TRUCE Software, a provider of mobile safety and productivity features for field technicians. 

“Mobile use is an essential part of the daily work of field services teams and ensuring the safest most productive mobile experience is critical,” said Pete Plotas, global vice president, alliances at TRUCE Software. “We’re proud to partner with ServicePower, giving their customers the ability to enable the right mobile access to the right employee at the right time, by enforcing company policy automatically. This supports a culture of safety and enhances service delivery and the overall efficiency of organisations.” 

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