Contact centres can deploy the platform in under five minutes
Sprinklr has introduced Sprinklr Modern Care Lite, an out-of-the-box version of its’ unified customer support solution: Sprinklr Modern Care.
Announced at Customer Contact Week (CCW) 2022, Modern Care Lite promises faster deployment, in just under five minutes.
Pavitar Singh, Chief Technology Officer, Sprinklr, said: “Companies are dealing with dramatic increases in customer support requests across social media, messaging channels, email, and voice. Agents are struggling to keep up, and the result is often a disappointing customer experience.”
“With Sprinklr Modern Care Lite, any company can quickly stand up an enterprise-grade customer support software, empower agents to deliver first contact resolution, achieve high deflection with Conversational AI, and easily access actionable AI-driven insights to reduce future ticket volume.”
The solution unifies more than 15 channels, including social, messaging, and chat, into one platform.
Thanks to built-in AI models, Modern Care Lite provides real-time actionable insights aim to drive increases in CX metrics like CSAT.
The platform also allows users to build their own bots and deploy them across multiple channels for higher deflection rates.
Further, Modern Care Lite offers capabilities such as guided workflows to reduce agent ramp up times and help new agents deliver first contact resolution.
According to Sprinklr, the platform can automate many tasks, including routing priority messages to the most appropriate agents.
Sprinklr Modern Care Lite is generally available for all customers globally, with a free 30-day trial and complimentary onboarding for a limited time.
Elsewhere, Sprinklr has recently supercharged its Modern Care platform with a Twilio integration, adding voice and SMS capabilities.