Leading cloud contact centre solution, Talkdesk, recently announced the arrival of new offers for businesses that need a swift and seamless way to move into the cloud. The Business Continuity program from Talkdesk comes with a selection of three solutions, created to enable new and evolving businesses to respond quickly to issues caused by the COVID-19 outbreak.
With the arrival of the Business Continuity solution, Talkdesk now offers access to the fastest way for companies to make the move into a work-from-home environment. The adaptability and flexibility of easy cloud contact centre solutions is provided by Talkdesk Now in just 24 hours. What’s more, Talkdesk Boost moves contact centres to the cloud within 15 days, while Talkdesk Mobile Agent converts any mobile device into a comprehensive tool for customer support.
Simplifying the Move to Cloud
According to CEO of Talkdesk, Tiago Paiva (pictured, above), traditional contact centres are often more likely to be walloped by the arrival of a health virus like the COVID-19 outbreak. The Business Continuity program from Talkdesk helps companies to make the move to the cloud with speed, aiding critical continuity for those that need to go remote.
As agility in the business landscape becomes more crucial, Talkdesk is providing its Continuity program to help organisations move away from rigid on-premise environments as quickly as possible. The solutions included in the service are:
- Talkdesk Now: Providing business continuity by offering contact centres the tools they need to quickly and easily move to a remote workforce. Businesses can use Talkdesk Now to deploy a cloud contact centre solutions in 24 hours or less
- Talkdesk Mobile Agent: This service offers contact centres an alternative to their standard work-from-home hardware. With Mobile Agent, you can convert any mobile device into an instrument for customer support, helping agents to engage customers anywhere, at any time. The easy-to-use and integrated solution is available for free with every Talkdesk license for 3 months
- Talkdesk Boost: This solution gives enterprises the power to transition contact centres into the Talkdesk cloud within 15 days with augmentation to existing on-premise tools. Talkdesk Boost allows you to maintain your on-premise investments, while still allowing agents to work from home
Moving to Cloud in Times of Crisis
The COVID-19 outbreak has highlighted the growing value of cloud contact centre solutions for businesses across the globe. Talkdesk’s cloud contact centre offerings are built around the growing need to adapt to changing market environments as quickly as possible.
Talkdesk customers regularly leverage cloud agility solutions to meet with fluctuations in call volume caused by changing seasons and more. The Business Continuity program provided by Talkdesk will allow companies to accelerate their strategy for a remote and work-from-home environment in response to the growing COVID-19 outbreak. In the event of a disaster such as this, companies need a way to adapt and evolve quickly. The Talkdesk Business Continuity package helps to accelerate and improve the transition experience from the on-premises contact centre into the cloud.
