Thought Industries, SearchUnify Partner on Personalised Search

The partnership will see the companies providing on-demand training content

Thought Industries, SearchUnify Partner on Personalised Search
Contact CentreInsights

Published: September 13, 2021

William Smith

B2B customer education and external training platform Thought Industries and cognitive AI search platform SearchUnify have announced a new partnership. 

Thought Industries’ platform is used to consolidate learning into a single area, with features such as gamification and certification functionality. Its customers include the likes of Amplitude, ZoomInfo and Medallia.  

The partnership will see the companies working together on providing on-demand and personalised training content for both customers and employees working remotely. 

“We see unified search as a powerful way for our customers to provide self-serve answers to important questions across a range of platforms, all in one place,” said Barry Kelly, CEO, Thought Industries. “Any time we can improve access to learning information in the customer journey, we’re all in. And this partnership with SearchUnify represents an important way to do that.” 

SearchUnify offers enterprise search capabilities as well as a range of AI applications for enabling improved self-service. By integrating content across websites, help portals and CRM systems, its offering helps to centralise knowledge within an organisation. 

“Businesses are investing in making their learning content available to their customers, employees, and partners via self-help training programs to help train and upskill them. SearchUnify and Thought Industry together will enable enterprises to deliver a hyper-personalised self-service learning experience,” said Vishal Sharma, CTO, SearchUnify. 

Thought Industries recently integrated with learning solution Bongo for interactive video assessments. Integrated with the Thought Industries Customer Learning Management platform, the partnership allows users to practice, self-assess and demonstrate competencies via video learning. 

“Customer learning can take many shapes and forms, but in the end, it’s all about meeting customers where they are so they can get more out of their learning efforts. Increasingly, that means video, and Bongo’s video assessments are yet another way for us to provide vital multimodal capabilities for exceptional learning experiences,” said Todd Boes, chief product officer, Thought Industries.   



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