Home
Contact Center
Five9 to Launch ‘New Paradigm’ AI Agents Next Week
CRM
‘A Critical Part of CX’ – HubSpot to Acquire CPQ Vendor
Conversational AI
Brands Must Embrace Voice Tech or Get Left Behind, Report Says
7 Top CX Automation Trends to Watch This Year
Avoiding the Top Self-Service Pitfalls to Deliver an Exceptional Customer Experience
Only 1 in 7 Customer Service Queries Resolved with Self-Service, Gartner Study Finds
The Future of CCaaS Platforms: 5 Expert Takes
Channel Shift and Digital Transformation: Embracing True Omni-channel Customer Service
Customer Data Platform
Afiniti Unveils New AI-Powered Avaya Integration
Loyalty Management
Proactive Customer Service: Definition, Examples and Strategies
AWS Launches New Self-Service Tool for Live Chat, Releases More Innovations for Amazon Connect
HMRC Tries to Shelve Phone Customer Service, Backtracks Amid Furor
How LLMs and AI Will Change the Contact Center Landscape
10 Ideas to Improve the Contact Center Experience for Agents and Customers
Gartner: Customer Service Leaders Have Three Priorities to Improve Customer Experience In 2024
10 Impressive SugarCRM Features for Customer Service