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Speech Analytics
Brands Must Embrace Voice Tech or Get Left Behind, Report Says
Contact Centre
7 Top CX Automation Trends to Watch This Year
Avoiding the Top Self-Service Pitfalls to Deliver an Exceptional Customer Experience
Only 1 in 7 Customer Service Queries Resolved with Self-Service, Gartner Study Finds
The Future of CCaaS Platforms: 5 Expert Takes
Channel Shift and Digital Transformation: Embracing True Omni-channel Customer Service
Data & Analytics
Afiniti Unveils New AI-Powered Avaya Integration
Loyalty Management
Proactive Customer Service: Definition, Examples and Strategies
AWS Launches New Self-Service Tool for Live Chat, Releases More Innovations for Amazon Connect
HMRC Tries to Shelve Phone Customer Service, Backtracks Amid Furor
How LLMs and AI Will Change the Contact Center Landscape
10 Ideas to Improve the Contact Center Experience for Agents and Customers
Gartner: Customer Service Leaders Have Three Priorities to Improve Customer Experience In 2024
CRM
10 Impressive SugarCRM Features for Customer Service
10 Impressive Amazon Connect Features for CX Success
The Best Salesforce Service Cloud Features for CX Leaders
