Uniphore Solutions Now Available on Genesys Premium AppFoundry

Sandra Radlovački

The move aims to enable Genesys customers to access more contact centre AI tools

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Uniphore Solutions Now Available on Genesys Premium AppFoundry

Uniphore has announced that its solutions U-Assist In-Call and U-Assist Aftercall are now available as premium applications on Genesys AppFoundry.

U-Assist In-Call is an agent assist solution that offers real-time agent guidance and next-best action, by analysing customer intent and sentiment. It also uses attended robotic process automation (RPA) to streamline desktop processes.

U-Assist Aftercall deals with after-call work, summarizing call notes and ensuring that agents have fulfilled the tasks they mentioned on the call.

Umesh Sachdev, Co-Founder and CEO, Uniphore, said: “We are proud to partner with Genesys to help unleash the power of conversations for contact centers everywhere.”

“Together, we are equipping Genesys customers with the latest conversational AI and automation products that bring added value and cost savings across their entire business.”

Both solutions may help Genesys customers save costs by reducing error rates, handling times, and agent ramp-up time.

Being a premium app on the Genesys AppFoundry, Uniphore enables Genesys customers to have their Uniphore Accelerator subscription included in their Genesys invoice.

Elsewhere, Uniphore recently acquired Colabo, a knowledge automation solution, that uncovers insights from both structured and unstructured data sources.

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