Video Will Continue to Change Contact Center Experiences. Here’s How.

CX Today's Charlie Mitchell hosts Martin Taylor, Deputy CEO of Content Guru

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Published: September 20, 2023

Charlie Mitchell

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CX Today’s Charlie Mitchell hosts Martin Taylor, Deputy CEO of Content Guru.

In this session, we consider the evolution of video within the contact center space, discussing:

  • Why the video boom never happened in CX
  • The sectors that have rushed to embrace video and relevant use cases
  • The sectors that haven’t yet, but may be missing an opportunity
  • Up-and-coming video innovations that will pull the channel forward
  • How Content Guru is preparing for the future of video

If you’re looking for more information about Content Guru’s storm LINK solution, visit Content Guru.

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