Vonage Acquires Jumper.ai to Enhance Commerce Solutions

Jumper.ai technology to complement Vonage's robust portfolio of APIs

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Vonage Acquires Jumper.ai to Enhance Commerce Solutions
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Published: October 20, 2021

Sandra Radlovački

Sandra Radlovački

Vonage announced that it has acquired Jumper.ai, a Singapore-based omnichannel conversational commerce solutions firm.

With this acquisition, Vonage gains significant technology and developer-focused talent, as well as expertise in conversational commerce, complementing the programmable, flexible and intelligent capabilities of its singular Vonage Communications Platform and robust portfolio of APIs.

The Jumper.ai platform creates omnichannel, messaging-first customer engagement and shopping journeys across social, messaging, and web, including WhatsApp, Messenger, Apple Business Chat, Instagram, Twitter, SMS, LINE, Google Ads, Brand websites, and more.

Vonage CEO Rory Read said:

“The addition of Jumper.ai’s conversational commerce and omnichannel capabilities fits perfectly into Vonage’s strategy and is a natural extension of Vonage’s offerings. It transforms customer interactions from notifications and simple communications to conversations across the spectrum of customer engagement points.”

“With conversational commerce capabilities, we are meeting new and existing customer needs now and are positioned to continue to meet their evolving needs well into the future, providing businesses with embedded commerce capabilities to simplify the way they serve, connect with, and sell to their own customers from anywhere, on any channel.”

Vonage plans to incorporate Jumper.ai technology to expand its total addressable market and complement its robust portfolio of APIs with a packaged AI-enabled conversational commerce offering.

Yash Kotak, CEO and Co-founder of Jumper.ai, said:

“Jumper.ai was built with a mission to help businesses respond to the increasing use of instant messaging as the most preferred mode of communication, both for connecting with family and friends and for receiving immediate, personal, and attentive experiences from brands.”

“We are excited to be joining the Vonage team. Combining our market-leading technologies presents an opportunity to create new, amazing customer experiences, leveraging Jumper.ai technology and the global reach of Vonage.”

Moving forward, Jumper.ai’s team will be working as a part of Vonage’s Product and Engineering group.

 

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