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CRM
No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
Contact Center
Choosing The Best AI Provider for Your Contact Center
Dreamforce 2025: The Top Announcements, ft. Agentforce 360, The New Slack, & Apromore Acquisition
AI
The Latest BIG News from Salesforce, Zendesk, SAP & Qualtrics
Salesforce Makes Its Big ITSM Launch, Talks Differentiators Over ServiceNow
Zendesk Unveils Major AI Push – Voice, Admin Co-Pilot, and HyperArc Take Center Stage
Conversational AI
Oracle’s Role-Based AI Agents Promise to Boost Revenue
Salesforce Responds to User Backlash Over Replacing Help Search with Agentforce
Discord Joins List of Companies Hit by CRM Breaches After Attack on Its Zendesk Implementation
Salesforce Launches Agentforce Service, Claims “Era of Reactive Customer Support is Over”
The Latest BIG News from Cisco, Salesforce & Accenture
The Data Privacy Gap: PwC on Why Brands Are Misreading Customers and How To Fix It
Microsoft Deepens Talkdesk Integration in Latest Partnership
Salesforce Axes Search In Favor of Agentforce, Users Push Back
Explainer: How CRM Automation Can Drive ROI Across Sales, Marketing, and Service
Harrods Customers Targeted After Cyber Attack on Third-Party Vendor
Sprinklr Launches Three New AI-Powered Innovations – How Do They Work?
ServiceNow Introduces AI Experience to Reshape Customer Service Workflows
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
CX TV
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
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Event News
CX Awards 2023 Winners 🏆
