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CRM & Customer Data Management
Why Rushing to the Cloud Could Slow Your CX Transformation
CX TV
Why Mobile CX Is the New Power Move for Contact Centers
Big CX News from Salesforce, AWS, Coupang & IBM
How to Choose a Journey Orchestration Platform in 2026
AI & Automation in CX
IBM Acquires Confluent at $11BN to Boost Real-Time Data Accessibility
2025 CX Trends Part 2: AI’s Data Problem: Why 2026 Will Be the Year Organizations Stop Chasing Features and Start Fixing Infrastructure
Agentforce Becomes Salesforce’s “Fastest Growing Product Ever”
Contact Center & Omnichannel
Can Sprinklr’s Bear Hug Stop Revenue Slide in 2025?
Journey Orchestration Governance and Design: Making Orchestration Sustainable
Software “Frankenstacks” Are Costing Businesses More Than They Realize, Freshworks Warns
Telecom Routing Reinvented: How AI Routing Unlocks Smarter CX
Stop Guessing! Let Customer Data Platforms Tell You Everything
Salesforce Launches Tools to Support Visibility in Large Scale AI Deployment
Big CX News from Salesforce, Cloudflare, Five9 & UJET
7 Phrases That Calm Angry Customers Down (Without Saying “Calm Down”)
Detaching From AI to Build Meaningful Customer Relationships, TFL Reveals
Contact Centre Expo: Turning Data Chaos Into Clarity and What AI Can Actually Fix
Will Salesforce’s Informatica Acquisition Make Agentforce Unstoppable?
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
