CRM News

CRM

No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service

Contact Center

Choosing The Best AI Provider for Your Contact Center

CRM

Salesforce to Enter the ITSM Market at Dreamforce 2025 & Challenge ServiceNow

CRM

Over a Million Records Stolen in Latest CRM Breach After Google & Workday Incidents

CRM

Salesforce Releases Two Industry-Specific Agentforce Offerings in Three Days

Conversational AI

Big CX News from Microsoft, Salesforce, Lenovo & Zoom

CRM

ServiceNow on a Possible Expansion Into Marketing CRMs & Its Big Genesys Investment

CRM

Salesforce Makes Changes to Its Agentforce Pricing Model (Again!)

CRM

Salesforce to Roll Up Regrello, Its Third Acquisition in Three Weeks

CRM

A Customer Service AI Agent Spits Out Complete Salesforce Records in an Attack by Security Researchers

Contact Center

Big CX News from Microsoft, Salesforce, Cisco & NiCE

CRM

Microsoft to Scrap Business Discounts Across All Its Online Services, Including 365, Azure, and Dynamics 365

CRM

The Google-Salesforce Customer Data Breach: What Really Happened?

Contact Center

NiCE Tightens Its Salesforce Integration, Opens Up to Agentforce

CRM

Gartner Magic Quadrant for Sales Force Automation Platforms (SFA) 2025: The Rundown

Contact Center

AI Maturity: The Hidden Differentiator in Modern Contact Centers 

CRM

Big CX News from Salesforce, AWS, Pegasystems, RingCentral & NiCE

CRM

Microsoft vs. Salesforce: How Do They Compare on CRM?