CRM News

Editor's Picks

ServiceNow Officially Enters the CRM Market

CRM

ServiceNow Officially Enters the CRM Market

HubSpot Founder’s Agentic AI Platform Surges Past 250,0000 Users

CRM

HubSpot Founder’s Agentic AI Platform Surges Past 250,0000 Users

Latest News

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CRM

Salesforce CEO Jabs Copilot Again: “It’s Just Repackaged ChatGPT”

Big CX News

Contact Center

The Latest BIG News from Salesforce, Zoom, Twilio, & IBM

Salesforce Expands Its Contact Center Integration Program, Leads a New Era of CX Convergence

CRM

Salesforce Expands Its Contact Center Integration Program, Leads a New Era of CX Convergence

salesforce-agentforce-testing-center

CRM

Salesforce’s Agentforce Testing Center Ensures Accurate Agent Responses

Big CX News

Contact Center

The Latest BIG News from Microsoft, Salesforce, SAP, & Talkdesk

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Contact Center

Talkdesk Introduces an Offering That Embeds CCaaS Tools Into CRM Platforms

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CRM

Salesforce Completes Its Own Company Acquisition, Ignites Ownership vs. Partnership Debate

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CRM

Microsoft & SAP Make Copilot & Joule Co-Operative

Microsoft’s Autonomous Agents Are Now Available In Public Preview

CRM

Microsoft’s Autonomous Agents Are Now Available In Public Preview

Big CX News

Contact Center

The Latest BIG News from Five9, Dialpad, Salesforce, & Zendesk

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CRM

Shopify Rules Out a CRM Push After Salesforce Beef

Five9 Co-Innovates with ServiceNow, Unveils Its AI Agents

Contact Center

Five9 Co-Innovates with ServiceNow, Unveils Its AI Agents

Zoho CEO on the Freshworks Layoffs: “This Is Naked Greed, Nothing Less”

CRM

Zoho CEO on Freshworks’ Layoffs: “This Is Naked Greed, Nothing Less”

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CRM

Salesforce Set to Hire 1,000+ Employees to Keep up with Agentforce Demand

Vineyard

Contact Center

Uncorking the Secrets Behind Jackson Family Wine’s Digital CX Transformation

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CRM

Zendesk Continues to Experiment with New Pricing Strategies

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