CRM News

CRM

No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service

Contact Center

Choosing The Best AI Provider for Your Contact Center

CRM

What Is a CRM Strategy, and How Can I Create One?

CRM

SAP Adds Preconfigured AI Agents to Its CX AI Toolkit

Contact Center

Five9 Taps Agentforce to Bring Industry-Specific AI Agents to CCaaS

CRM

HubSpot Smart CRM: Everything You Need to Know

Contact Center

Big CX News from Avaya, SAP, Klaviyo, & Talkdesk

CRM

ServiceNow Enters the CRM Market with a Purpose: “We’re Not Just Building a Slightly Better Product”

CRM

Klaviyo Launches the “Only CRM Built for B2C”, Targets Customer Service Teams

CRM

Salesforce Goes Live with Its Service Assistant, Shares a Roadmap for AI in Service Cloud

CRM

What Is HubSpot Breeze, and How Does It Work?

CRM

SAP Unleashes Several “Ready-to-Use” AI Agents, Introduces a Custom Builder

CRM

Pegasystems Announces a “First-of-Its-Kind” Orchestration Capability for AI Agents

CRM

7 CRM Solutions for Small Businesses to Consider in 2025

CRM

Businesses That Switch from Salesforce to Zoho Cut Costs By 68 Percent, Finds Nucleus Research

CRM

Customer Experience Challenges: 7 Industry Pros Share Their Most Pressing Problems

CRM

Salesforce Launches a “First-of-Its-Kind” Benchmarking Tool to Compare the Energy Consumption of AI Models

CRM

monday.com Releases an Enterprise Service Management (ESM) Solution