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CRM
No More “Ifs”: Why AI Is Now a Non-Negotiable for Government Customer Service
Contact Center
Choosing The Best AI Provider for Your Contact Center
Shopify Brags About Poaching “Hundreds” of Salesforce Customers, Salesforce Claps Back
Microsoft Is Phasing Out Its Customer Service Hub (CSH) App
The Latest BIG News from Salesforce, Microsoft, HubSpot & Pegasystems
HubSpot Confirms Cacheflow Acquisition, Gains “Expertise” in Billing and CPQ
Pegasystems Steps Closer to Its Autonomous Enterprise Vision with New GenAI Solutions
Salesforce Goes Live with Agentforce, Promises to “Redefine What’s Possible In Business”
Microsoft Makes Its Agentic AI Move, Announces Ten Pre-Built Agents for Dynamics
The Latest BIG News from Cisco, Salesforce, NICE & Genesys
Voice of the Customer
InMoment Targets Customer Feedback with new AI Active Listening Agents
GoTo Adds AI to GoTo Connect CRM Integrations
Salesforce CEO Keeps Taking Potshots at Microsoft Copilot: Why?
The Latest BIG News from SAP, Dialpad, HubSpot, & Avaya
HubSpot Acquires Mindstream, Expands Its Media Network
Slack May Never Catch Up with Microsoft Teams, But It Has a Big Future
SAP Introduces AI Agents That Collaborate Across Business Functions
Adobe MAX 2024: 3 Top Takeaways from the Creativity Conference
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
CX TV
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
BIG CX News – The Latest on the Salesforce & Genesys Joint Platform and Five9’s Aceyus Acquisition
BIG CX News – The Latest on Microsoft Sales Copilot, Salesforce AI Cloud, and Zoom In WFM
Stay on the Cutting Edge with the CX Today Newsletter
Event News
CX Awards 2023 Winners 🏆
