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CRM & Customer Data Management
Owning Trust: What CX Leaders Can Learn from the Data Custody Debate
Your Customer’s Data: Who Has the Keys?
How to Find the Best Salesforce Partner in 2025
Zendesk’s Infrastructure Is Being Exploited by Phishing & “Pig Butchering” Scams
The Ultimate Salesforce Career Guide for 2025: Jobs, Salaries, & Certifications
Slack vs. Microsoft Teams: Which Is Best? (2025 Comparison)
Gartner Magic Quadrant for Cloud ERP for Service-Centric Enterprises 2024: The Rundown
What Is Agentforce, and How Does It Work? The Ultimate Guide
ServiceNow Acquires Cuein, the “Copilot for Customer Experience Teams”
Contact Center & Omnichannel
Big CX News from Microsoft, Salesforce, HubSpot, & Avaya
Salesforce Bids Farewell to Einstein Copilot, Now It’s Just Another Agent
SAP & Microsoft Preview the Integration Between Joule and Copilot
HubSpot Founder’s Agentic AI Platform Surges Past 250,0000 Users
Agentforce Goes Industry-Specific as Salesforce Releases an Agent Skills Library for Retailers
“The Future Is Here”: AWS Previews the Salesforce Contact Center with Amazon Connect
Will Amazon Enter the CRM Space In 2025?
ServiceNow Shares Plans to Hire Up to 3,000 People
Marc Benioff on “Dumpster Fire” Layoffs & How Salesforce Bounced Back
AI & Automation in CX
CX Today’s 12 Trends of Christmas: Expert Predictions for 2026
CX TV
Why Mobile CX Is the New Power Move for Contact Centers
How a CDP Goes Beyond a CRM and Unleashes Omni-Data Insights for Your CX
The Google-HubSpot Acquisition Rumors: Could It Really Happen?
BIG CX News – Dreamforce Special! The Latest on the Einstein 1 Platform, Copilot, & More
